Things not said
Yesterday (Friday, August 27, 2010) I visited a nearby bank branch to close out our 20-year-old home-equity line-of-credit.
Not local. We have our checking-account with George’s bank, and are quite happy with it.
For some unfathomable reason a couple months ago this bank changed the address on our account to Route 65, Canandaigua instead of Route 65, Bloomfield.
I doubt George’s bank would have done that.
Route 65 is nowhere near Canandaigua.
But it’s not a local bank.
So how would they know?
I noticed we did not get a July statement, so I queried the bank.
“Is Route 65 in Canandaigua?” I was asked.
“Never in a million years,” I answered.
We changed the address back to Bloomfield.
August came; still no statement.
“Since I can’t seem to get a statement out of you guys,” I said; “we decided to close the account.”
“Do you have time to see why you’re not getting statements?” the kindly lady asked.
I sat quietly with my hands folded while she called headquarters.
Minutes passed. I twiddled my thumbs.
“The reason you’re not getting statements is because they’ve been returned. They have a Canandaigua address.”
“We changed that last month,” I said.
“Yes, here at the branch, but apparently not at headquarters.”
-Not said: “Left hand doesn’t know what right hand is doing. I thought you changed it in the system.”
-Said: “Whatever; we don’t need it, so we’ll close it.”
-Not said: “Sounds like ya don’t want our business,”
-Said: “I need the balance to close.”
-Not said: “This is silly! I never initiated that address-change. That was your mistake. And now ya can’t correct it.”
-Bank lady: “Would you like us to mail those statements to your Bloomfield address for your records?”
-Said: “Yes.”
-Not said: “If you can......” (We’ll be watching.)
—What happens next year at tax-time? The bank’s statement of my total interest paid gets returned to them as undeliverable?
• “George’s bank” is Canandaigua National Bank, based in Canandaigua. Its president is George Hamlin. —”Canandaigua” (“cannon-DAY-gwuh”) is a small city nearby where we live in Western NY. The city is also within a rural town called “Canandaigua.” The name is Indian, and means “Chosen Spot.” —It’s about 15 miles away.
• We live in the rural town of West Bloomfield, but our mailing address is “Bloomfield,” which is to the east of where we live.
Not local. We have our checking-account with George’s bank, and are quite happy with it.
For some unfathomable reason a couple months ago this bank changed the address on our account to Route 65, Canandaigua instead of Route 65, Bloomfield.
I doubt George’s bank would have done that.
Route 65 is nowhere near Canandaigua.
But it’s not a local bank.
So how would they know?
I noticed we did not get a July statement, so I queried the bank.
“Is Route 65 in Canandaigua?” I was asked.
“Never in a million years,” I answered.
We changed the address back to Bloomfield.
August came; still no statement.
“Since I can’t seem to get a statement out of you guys,” I said; “we decided to close the account.”
“Do you have time to see why you’re not getting statements?” the kindly lady asked.
I sat quietly with my hands folded while she called headquarters.
Minutes passed. I twiddled my thumbs.
“The reason you’re not getting statements is because they’ve been returned. They have a Canandaigua address.”
“We changed that last month,” I said.
“Yes, here at the branch, but apparently not at headquarters.”
-Not said: “Left hand doesn’t know what right hand is doing. I thought you changed it in the system.”
-Said: “Whatever; we don’t need it, so we’ll close it.”
-Not said: “Sounds like ya don’t want our business,”
-Said: “I need the balance to close.”
-Not said: “This is silly! I never initiated that address-change. That was your mistake. And now ya can’t correct it.”
-Bank lady: “Would you like us to mail those statements to your Bloomfield address for your records?”
-Said: “Yes.”
-Not said: “If you can......” (We’ll be watching.)
—What happens next year at tax-time? The bank’s statement of my total interest paid gets returned to them as undeliverable?
• “George’s bank” is Canandaigua National Bank, based in Canandaigua. Its president is George Hamlin. —”Canandaigua” (“cannon-DAY-gwuh”) is a small city nearby where we live in Western NY. The city is also within a rural town called “Canandaigua.” The name is Indian, and means “Chosen Spot.” —It’s about 15 miles away.
• We live in the rural town of West Bloomfield, but our mailing address is “Bloomfield,” which is to the east of where we live.
posted by BobbaLew at 10:54 AM
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