“I’m so sorry” times 10

Yrs trly had to finally give up and call the Zappos 800-number.
“Zappos” is an online seller of shoes, clothing, and assorted paraphernalia, e.g. purses. —I guess they’re based in Nevada.
Most times I buy things online. I’ve had fair success at it.
I’ve online-ordered from Zappos before.
I was ordering the Asics running-shoes pictured above.
Got as far as “check-out” without log-in.
Then I hit the PayPal button.
ANOMALY ALERT!
No order confirmation.
Oh well, if the order processed I get an e-mail.
My e-mail program was on.
Deafening silence.
Order e-mails are not always immediate, so I guess I’ll go mow lawn.
Back about four hours later; still nothing.
No sense wrastling with it. I’ve had stuff double-order too.
“Welcome to Zappos. How can I help you sir?”
“I tried to order online, and got sent into the ozone.”
“Your e-mail?
I’m so sorry. Your order didn’t process, sir. We’ve had problems with PayPal, but I can’t do it PayPal. I’m so sorry.”
I got the feeling the girl was prompted to begin every sentence with “I’m so sorry.”
She was begging forgiveness for sins not committed. She wasn’t making sense.
Her every response began with “I’m so sorry.”
Order completed “I’ve ordered from you guys before,” I said.
“You have? I’m so sorry. What e-mail was that?”
“Try ????????????@MyWay.com”
“Yes, there you are. I’m so sorry. So you’re no longer using that e-mail?”
“Nope.”
“I’ll upgrade your account to your new e-mail (that’s an upgrade?); and for your trouble I’ll upgrade you to VIP status.”
“Zippity-doo,” I said.
“I’m so sorry,” she said.
“And you’ll get an e-mail.”
So far, NOTHING!