Preferred Care

EXHIBIT ONE

The Preferred Care info page.

Yesterday (Tuesday, January 22, 2008), to avoid an arduously long phonecall with an 89 bazilyun hour hold time, we set about fiddling Preferred Care online.
Mysteriously, despite providing Preferred Care with my Primary Care Physician (“PCP” — doctor) when we switched to them (Blue Cross was no longer offering my RTS retiree health insurance, so we had to switch)......
....We had to add the PCP to my Preferred Care coverage. Preferred Care allowed only me to institute this; Linda could not. So either an 89 bazilyun hour phonecall, or online.
First, as always seems to be the case with web-sites, I had to register, including a password.
This is always a potential hairball: will the site accept my registration?
It did, after fixing a few invisible typing errors — invisible because they were all asterisks.
Okay; now log in.
The intent is to change from “no PCP provided” to “Vincent Yavorek at Bloomfield Famblee Practice.”
First we had to search Yavorek; Preferred Care wanted his license number. (Preferred Care provides a search function.)
Okay, we find Yavorek — then what?
Nothing to switch from “no PCP” to “Yavorek.”
We ended up doing the Yavorek search again — end up in the same place.
Around and around we go.
“Wait a minute,” I said. “I see a ‘select’ button off to the side here. It ain’t on the info page, but on the Yavorek page.”
So I tried it.
VIOLA! Suddenly the info page (pictured) appears with Yavorek’s name on it.
“Hooray, hooray,” we said.
“Why is everything always so difficult?” the old ‘pyooter programmer asked.
That “select” button was off to the side, and no indication it was resetting the PCP.
FireFox on a MAC over my supposedly wonky ISP.

“Linda” is my wife of 40 years. She was a computer programmer when she retired.

RE: “FireFox on a MAC over my supposedly wonky ISP.......” —I use FireFox as my browser instead of Internet-Explorer, and a Apple MAC. All my siblings use PCs, and Internet-Explorer, so therefore I am reprehensible and stupid. “ISP” equals Internet-Service-Provider; in our case RoadRunner via the cable. Last July my macho, blowhard brother-from-Boston visited, and set up a wireless Internet connection to my wireless router. His Internet reception was spotty, so he loudly blamed our Internet-Service-Provider (ISP).