Three things:
Daddy is sitting anxiously at the dining-room table, surrounded by disheveled papers, chewing nervously on his pencil, working on income-tax.
Comely wife leans in from the kitchen: “How’s it goin’, honey?”
“I’m stuck. Stumped.”
“Well, maybe you oughta call somebody.”
“Can’t,” he says. “All we got is this box.”
He holds up the box the fabulous TubbieTax® software came in.
Wife comes in, takes the box, holds one end to an ear, and puts the other end to her mouth.
“Hellooooo,” she says. “Anybody home?”
At H&R Block you interface with a real person, not a box.
-2) We think the world of our cellphones.
They’re Motorola RAZRs, with big numbers and a display you can read in daylight.
You can even hear ‘em. I.e. ya don’t have to turn on the speakerphone in a parking-lot.
But they also have these buttons on the side of the case you can inadvertently hit when putting it away.
One turns the ringer off, and vibrator on; or everything off.
Well, that’s just great.
Hit that button by mistake, and ya gotta reset everything with the “tools.”
Otherwise the bluster-boy might go ballistical because my cellphone didn’t ring.
Okay, so be very careful putting the thing away.
Don’t grab it by the case.
“Be-boop!”
“Uh-ohhhhhh......... Unpardonable sin.”
“Gotta reset it again.”
Maybe them buttons should be somewhere other than the edge of the case. Who designed these things? An engineer?
-3) “Please hold during the silence......... Boom-chicka-boom-chicka-boom-chicka-boom-chicka!”
I had to make two phonecalls today (Tuesday, January 15, 2008): -a) the mighty Mezz to see if Randi Willard was still our newspaper carrier, and -b) Preferred Care; our new medical insurer (in place of Blue Cross), to see -1) if they had my Primary-Care-Provider (Bloomfield Famblee Practice — my doctor), and -2) if the things we received in the mail were our insurance-cards (they appear to be).
Both phonecalls went nowhere.
“All our representatives are busy with other customers,” said the mighty Mezz; “so please leave a message and we’ll get back to you.”
I did and they did.
Preferred Care was another story. I was warned by my wife: “expect to get put on hold for 89 bazilyun hours.”
“All our Customer-Service representatives are busy with other customers....... We value your call.”
(Yeah; so much ya won’t hire another Customer-Service rep.)
I went through four hold-cycles. “Thank ya for holding. We value your call. Please continue holding, and your call will be answered in the order it was received.”
After four holds I gave up. I got things to do!
This is kinna why I shop Weggers insteada Tops. Tops might have one checkout open out of 15, with 89 bazilyun people waiting in line. Danny (Wegman) hired enough people to open 89 bazilyun checkouts, so people (like me) preferred shopping there — i.e. not waiting in line was worth a 20% price penalty.
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